Shipping Policy
- General
a) Seltrik Electric India Pvt. Ltd., having its registered office at Plot No. 113, Ecotech III, Udyog Kendra – II, Greater Noida – 201306, India (“Seltrik”, “we”, “us”, or “our”), owns, manages, and operates the website www.seltrik.com (“Website”) through which Products are sold and delivered to customers (“user(s)” or “you” or “your(s)”) across eligible service locations in India.
b) This Shipping Policy sets out the terms relating to shipping charges, dispatch timelines, delivery schedules, shipment tracking, and receipt of Products purchased through the Website.
c) By placing an order on the Website, you agree to the terms of this Shipping Policy.
2. Shipping Charges
a) Seltrik offers free shipping across most serviceable locations within India.
b) However, certain remote, difficult-to-access, or limited-service areas may attract additional shipping, handling, insurance, or logistics charges depending on delivery partner availability and shipment size.
c) Where any additional shipping charges apply, the same shall be communicated to you in advance before order dispatch or processing. You may choose to proceed or cancel the order before shipment.
d) Any promotional free shipping offers may be subject to separate conditions, timelines, or minimum order values.
3. Shipping and Delivery Timeline
a) Orders are generally processed after successful order confirmation, payment verification (where applicable), and stock availability.
b) Most orders are delivered within 7 to 10 business days from the date of order confirmation.
c) Delivery timelines are estimates only and may vary depending on:
- Delivery location
- Product availability
- Public holidays
- Weather conditions
- Transport disruptions
- Force majeure events
- Installation scheduling (where applicable)
- Courier partner delays
d) Seltrik shall make reasonable efforts to keep you informed in case of material delays.
4. Order Tracking
a) Once your order is shipped, shipment and tracking details may be shared through email, SMS, WhatsApp, or other available communication channels using the contact details provided by you.
b) Registered users may track their orders through their account dashboard on the Website, where such functionality is available.
c) Guest users may contact us at office@seltrik.com or 1800-102-2748 with order details for shipment status assistance.
5. Delivery and Receipt of Shipment
a) Customers are advised to inspect the package carefully at the time of delivery.
b) If the package appears tampered, broken, leaking, dented, or visibly damaged, kindly refuse delivery or immediately record the issue on the POD (Proof of Delivery) / delivery acknowledgement.
c) If delivery is accepted despite visible damage, clear written remarks should be made on the POD at the time of receipt.
d) Such documentation may be required for any replacement, shortage, damage, or return claim.
e) Risk in the Product may pass upon delivery, subject to applicable law.
6. Failed Delivery / Reattempts
a) If delivery cannot be completed due to incorrect address, customer unavailability, refusal, unreachable contact details, restricted access premises, or any reason attributable to the customer, re-delivery attempts shall be subject to courier policy.
b) Additional re-shipping charges may apply in certain cases.
7. Partial Deliveries
a) Orders containing multiple Products may be shipped separately depending on stock availability, packaging requirements, or logistics constraints.
b) Separate tracking details may be shared for each shipment, where applicable.
8. Delays Beyond Our Control
Seltrik shall not be liable for delays caused by events beyond reasonable control including natural disasters, strikes, lockdowns, transport disruption, regulatory restrictions, war, civil disturbance, technical failures, or force majeure events.
9. Damaged / Incorrect / Missing Products
If you receive a damaged, defective, incorrect, or incomplete shipment, kindly notify us within the period specified under our Cancellation, Replacement, Return and Refund Policy by contacting:
Email: office@seltrik.com
Toll Free: 1800-102-2748
Contact Us For any assistance regarding our order:
Email: office@seltrik.com
Phone: 1800-102-2748
Our support team will be happy to assist you.
