Privacy Policy
Effective Date: 25/05/26
Last Updated: 25/05/26
- General
a) Seltrik Electric India Pvt. Ltd., having its registered office at Plot No. 113, Ecotech III, Udyog Kendra – II, Greater Noida – 201306, India (“Seltrik”, “we”, “our”, or “us”), owns, manages, and operates the website https://seltrik.com/collections/inverters (hereinafter referred to as the “Website”) is a manufacturing company provides power backup, solar energy, and energy storage solutions including Home Inverters/UPS, Solar Inverters (PWM and MPPT), Lithium Batteries, Wall Mounted In-built Lithium Inverters, E-Rickshaw Batteries, Solar Rooftop and Grid-Tied Solar Power Plants, OEM Manufacturing Services, and Solar Panels, along with related installation and customer support services. We respect your privacy and are committed to protecting user’s (“user(s)” or “your”) personal data.
b) This Privacy Policy, together with the Terms of Use, governs your access to and use of the Website and describes our policies and procedures regarding the collection, use, disclosure, processing, storage, and protection of information provided by you. By using, browsing, or accessing the Website, you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, use, handling, sharing, disclosure, or transfer of your information in accordance with this Privacy Policy. We shall use your information only in the manner set out herein. Capitalized terms used but not defined in this Privacy Policy shall have the meanings assigned to them under the Terms of Use.
c) This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
d) This Privacy Policy sets out the types of information collected from users of the Website, including personal information and any sensitive personal data, where applicable, the purpose for such collection, and the manner in which such information is used, processed, stored, disclosed, or transferred by us. You may, at any time, withdraw your consent for the collection and use of your personal information by contacting us through the details provided in this Privacy Policy. However, please note that if you withdraw your consent, we may be unable to provide certain products, services, or features for which such information is required. For clarity, withdrawal of consent shall not affect the lawfulness of any processing carried out based on your consent prior to such withdrawal.
e) In addition to other applicable laws, Seltrik endeavors to process digital personal data in accordance with the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), to the extent applicable. Subject to applicable law, users may have rights relating to access, correction, updating, erasure, withdrawal of consent, grievance redressal, and nomination, as provided under the DPDP Act. Requests relating to such rights may be submitted through the contact details provided in this Privacy Policy.
f) Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the website.
2. Types of Information Collected
a) Information you provide directly:
- Full Name
- Gender
- Date of Birth
- Job title/Designation
- Phone Number
- E-mail Address
- Billing/Shipping Address
- Postcode
- Payment Mode
- Preferences/Interest
- Product enquiry details
- Feedback/Survey Responses
- Any other information voluntarily submitted through forms or communication channels
b) Information i.e., collected from you:
- IP address
- Browser type and version
- Device information
- Operating system
- Referral source
- Pages visited
- Date/time of visit
- Time spent on pages
- Clickstream data
- Cookies and similar technologies
- Social Media Interaction
c) You may be asked to provide your information anytime you visit, access, use or browse the website. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products,
services, content and advertising.
d) Any of the information received under above Personal Information categories by us for processing, stored or processed under
lawful contract or otherwise.
(Collectively, referred to as “Sensitive Personal Data or Information”).
e) This website is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 13
(Thirteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 13 (Thirteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his/ her information on the website without their consent, the parent shall contact us for the deletion of such information. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 13 (Thirteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person.
f) We may collect a variety of information from you, including your name, password, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender or date of birth.
3. How We Use Your Information:
The information we collect helps us improve our services and enhance your experience. We may use your information to:
a) To create, maintain, update, and manage customer, dealer, distributor, vendor, warranty, service, enquiry, and transaction records for business administration, operational management, audit, and compliance purposes.
b) To evaluate user preferences, analyse trends, improve website performance, troubleshoot technical issues, enhance navigation, optimize content, and improve the quality, reliability, and efficiency of our products and services.
c) To send promotional emails, newsletters, product launches, offers, business updates, event invitations, and information regarding products or services that may be of interest to you, where permitted under applicable law.
d) To seek customer feedback, conduct satisfaction surveys, understand market demand, evaluate service quality, and improve our business offerings.
e) To personalize website content, recommend relevant products or services, remember preferences, and improve your browsing experience based on interests or prior interactions.
f) To process orders, invoices, deliveries, payments, warranty registrations, installation requests, returns, and related commercial transactions.
g) To detect, investigate, prevent, or address fraud, unauthorized access, cyber threats, misuse of the Website, or violations of our legal rights or policies.
h) You may opt out of receiving promotional communications from us at any time by using the unsubscribe option in such communications or by contacting us through the details provided in this Privacy Policy.
4. Disclosure of Information Collected:
a) We may from time to time be required to disclose the information collected from you to our trusted third-party service providers
who assist us in order to facilitate the provision of services and purchase of Products on the website. For instance, we may share your information with third party payment gateway provider to process transactions on the website. By using the website, you consent to any such disclosure of your information with third party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/ or use, maintain and follow generally accepted industry and security standards with respect to such information.
b) We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other Users, to prevent harm to persons or property, to fight fraud and credit risk.
c) We may share your information with our parent company, sister company, subsidiary companies, or affiliated entities, where such sharing is necessary to fulfil contractual obligations, process your requests, provide customer support, improve services, or inform you about similar products or services that you have requested or that may be relevant to your interests, subject to applicable law and appropriate confidentiality safeguards.
d) We may also disclose or transfer your information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Personal Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.
e) Where purchases, bookings, or payments are made through the Website, you may be redirected to or required to use a third-party
payment gateway service provider for processing such payments. Such third-party payment gateway providers may collect certain financial information from you, including but not limited to credit card details, debit card details, UPI credentials, net banking details, billing address, or bank account information (collectively, “Financial Information”), solely for the purpose of processing payments and related transactions. Seltrik Electric India Pvt. Ltd. does not store or retain complete card numbers, CVV details, UPI PINs, passwords, or similar sensitive payment credentials on its servers unless specifically stated otherwise and permitted by applicable law. Payment transactions are processed through secure and authorized payment gateway platforms using industry-standard security measures and encryption technologies. Authentication and authorization of payment transactions shall be completed directly by you through the systems of the relevant payment service provider, banking institution, card network, or payment intermediary. Seltrik shall have no role in such authentication processes and shall not be responsible for any failure, rejection, delay, fraud, unauthorized transaction, or technical issue arising from the acts, omissions, systems, or services of any third-party payment gateway provider or financial institution. We shall not be liable for any breach of terms, representations, warranties, privacy obligations, or service failures attributable to any third-party payment gateway provider. Any disputes relating to payment processing shall be resolved directly between you and the relevant payment service provider, subject to applicable law.
f) Your information may be stored, processed, or transferred within India or to other countries where our service providers, affiliates, technology partners, cloud infrastructure providers, or payment processors operate, subject to applicable laws and reasonable contractual or technical safeguards. By using the Website and availing our services, you acknowledge and consent to such transfer, storage, or processing where necessary for payment processing, business operations, service delivery, customer support, or compliance purposes.
g) While we take reasonable technical and organizational measures to protect your information, including personal data and transaction-related information, no method of transmission over the internet or electronic storage is completely secure. You are advised to exercise caution and use secure devices and networks while making payments online.
5. Sensitive Personal Data
a) Considering the nature of Seltrik Electric India Pvt. Ltd.’s business as a manufacturer and supplier of solar power systems, uninterruptible power products, batteries, electrical equipment, and related services, we generally do not require or intentionally collect sensitive personal data from customers, dealers, distributors, vendors, or website users in the ordinary course of business.
b) We may collect limited sensitive personal data only where such collection is reasonably necessary for lawful business purposes, contractual obligations, regulatory compliance, warranty claims, employee or vendor onboarding, payment processing through authorized channels, fraud prevention, dispute resolution, or where expressly required under applicable law. Such information may include bank account details for approved payments or refunds, tax identification details, government-issued identification where legally required, or other information specifically requested for legitimate business purposes.
c) We request users not to submit unnecessary sensitive personal data through website enquiry forms, general emails, or customer support channels unless specifically requested by us. Any sensitive personal data received by us shall be handled with reasonable security safeguards, used only for the specific purpose for which it was collected, disclosed only on a need-to-know basis or where legally required, and retained only for as long as necessary under applicable law or business requirements.
d) Where required by law, Seltrik shall obtain appropriate consent prior to collecting or processing sensitive personal data.
6. Data Security
a) The security of all personal information provided to us is important for website. Seltrik takes reasonable steps to use appropriate technical, administrative, and organizational measures to protect your personal information, including against unauthorized or unlawful processing collection, use, disclosure, alteration, loss, destruction, misuse, or accidental damage.
b) Such measures may include secure servers, restricted access controls, password protection, encryption where appropriate, firewall protection, system monitoring, periodic security reviews, and limiting access to authorized personnel, service providers, or representatives who require such information for legitimate business purposes and are bound by confidentiality obligations.
c) While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the internet, electronic storage system, or digital platform is completely secure. Accordingly, we cannot guarantee absolute security, and users are advised to exercise caution while transmitting information through the Website.
7. Cookies and Similar Technologies
a) The website may use cookies web beacons, pixels and similar technology (“Cookies”) to enhance functionality, improve user experience, remember
preferences, analyze website traffic, maintain security, and understand how users interact with the website.
b) Cookies are small text files placed on your device when you visit a website. They help websites recognize your browser or device and retain certain information for future visits.
c) Some Cookies may be placed by trusted third-party service providers such as analytics partners, hosting providers, advertising platforms, or embedded content providers, subject to their own privacy policies.
d) You may control, block, or delete Cookies through your browser settings. Please note that disabling certain Cookies may affect the availability, performance, or functionality of some parts of the Website.
e) By continuing to use the Website, you consent to our use of Cookies in accordance with this Privacy Policy, unless you disable them through your browser settings or other available consent tools, where applicable.
f) We may update our use of Cookies from time to time in line with changes to our Website, technologies, or legal requirements.
8. Opt-Out Policy
a) The third-party service providers with whom we may share information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.
b) If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us by an E-mail office@seltrik.com and call us at our Toll free No. 1800-102-2748
9. Retention of Information
We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.
10. Modification
We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the website. We encourage you to review this Privacy Policy whenever you visit our website to understand how your Personal Information is used.
11. Grievance Portal
In case you have any questions, grievance, or complaints about this Privacy Policy or the website you may E-mail us at by an E-mail office@seltrik.com and call us at our Toll free No. 1800-102-2748.
12. Controlling Your Personal Information
You can control how your information is used by opting out of marketing communications when filling out forms on our website. If you wish to update or restrict the use of your personal information, please contact us at office@seltrik.com
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
Contact Us: If you have any questions about this Privacy Policy, please contact us:
Seltrik Electric India Pvt. ltd.
Plot No. 113, Ecotech III
Udyog Kendra – II
Greater Noida – 201306, India
Toll free No. 1800-102-2748
Email: office@seltrik.com
